Frequently Asked Questions - Membership

  1. What is Audubon's Membership Policy and how does it apply to our Chapter?
  2. How do I order membership brochures?
  3. How do we properly code membership forms, and where do we send them, so we may receive payment for each new member?
  4. How do I obtain access to our National member lists and Membership Incentive Payment reports?
  5. How do I retrieve my forgotten username or password so I can log in to view membership rosters, change reports and membership incentive payments?
  6. On the roster and change report files, why do some of the numbers appear as "#####" symbols or "1.02E+08"?
  7. What is a member's ACS ID?
  8. Can we share our Chapter membership list with other organizations, agencies or businesses?
  9. What does COMP mean on the membership Change Report?
What is Audubon's Membership Policy and how does it apply to our Chapter?

According to Audubon’s Chapter Policy, all National members who reside in a Chapter territory are assigned to their respective Chapter; a Chapter serves members throughout its territory. However, it is up to the Chapter what benefits to extend to its members. Read more about membership.

How do I order membership brochures?

Please browse our catalog, complete the order form and send by email. You will receive an invoice with your order to be paid by check.

How do we properly code membership forms, and where do we send them, so we may receive payment for each new member?

In order to receive payment for Chapter-recruited Audubon members, please use the membership recruitment code for 2011: C1Z _ _ _ 0Z. Your unique, three-digit Chapter code must be inserted in the blanks. For example, Whidbey Audubon Society’s Chapter code is Y20, so their full recruitment code would be C1ZY200Z. If you do not know your three-digit Chapter code, please email Chapter Services or call (800) 542-2748.

The second digit indicates the year the member was recruited (1 = 2011), Chapters are encouraged to update that number each year (2 = 2012, 3 = 2013, etc.) though that change is optional at this time.

If the tear-off postcard from the National Audubon Society membership brochure is used, the mailing address in Palm Coast, FL is pre-printed on the back of the form.

If sending one or more completed membership forms (Chapter or NAS forms) in an envelope with a first-class stamp, please use the following address instead:

National Audubon Society
P.O. Box 422250
Palm Coast, FL  32142-2250

Learn more about Membership Incentive Payments.

How do I obtain access to our National member lists and Membership Incentive Payment reports?

To create an account on My Audubon Gateway, where you will have access to your Chapter's membership rosters and/or membership incentive payment reports: (NOTE: Please do NOT create a new account if you already have an account but have forgotten your username or password. To retrieve your username, contact Chapter Services. To retrieve your password, click the "Forgot Password" link on the login page)

  1. Go to http://app.audubon.org/chapter/ and click “Register New User”
  2. Enter all the required information in the form and click the “Save” button.
  3. Send an email to Chapter Services indicating that you have registered with the Chapter Reporting System for [your Chapter Name and 3-digit Chapter code.
  4. We will then send you an email confirmation when we have accepted your registration in the system.
How do I retrieve my forgotten username or password so I can log in to view membership rosters, change reports and membership incentive payments?

To retrieve your My Audubon username, send an email to Chapter Services with your first and last name as well as the Chapter name and ask for your forgotten username. To retrieve your password, go to http://app.audubon.org/chapter/ and click "Forgot Password" under the login area. On the next screen, type your username and submit the form. After a few minutes (or longer, if your Internet connection is slow), check the email address with which you registered for your My Audubon account, and your password should have been sent. You may then log in at http://app.audubon.org/chapter/ with that username and password.

On the roster and change report files, why do some of the numbers appear as "#####" symbols or "1.02E+08"?

When using Microsoft Excel to open the roster or change report CSV files, columns are set at a default width. When number fields are wider than the width of a column, the number will display as #### or 1.02E+08. The solution is simply to widen the column to fit its contents. In Microsoft Excel 2003, you can widen all columns at once by selecting all data on the spreadsheet (click in the blank gray cell above the "1" and to the left of the "A"), then go to Format --> Column --> AutoFit Selection.

What is a member's ACS ID?

An ACS ID is the unique identifying number that every member is initially assigned when they first donate to Audubon. This will be the number that appears on the member's magazine and Chapter mailing labels. It is also the first column/field of the Chapter roster and change reports. The ACS ID is also used to look up a member or omit a member from mailing labels created through the Chapter Reporting System.

Learn more about roster and change report field names.

Can we share our Chapter membership list with other organizations, agencies or businesses?

The membership list belongs to National Audubon Society and may not be shared or exchanged without Audubon's permission. Please contact Chapter Services to submit your request.

What does COMP mean on the membership Change Report?

COMP refers to a gift membership. National Audubon Society generally notifies the gift recipient about their gift within a week or two after the gift donation was made.